Apple iPad Air 2 Wi-Fi Only Silver 64GB A1566Faulty Touch ID

30 Days 100% Satisfaction Guarantee

We know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.

All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage.

Terms & Conditions - 30 Days 100% Satisfaction Guarantee

• You may return your item for repair or replacement within thirty (30) days of receiving your item.
• The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
• The item must be received within thirty (30) days of Certified Tech Direct issuing the return authorisation code to you.
• Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, accepted, and inspected.
• If the return is for change of mind the customer is responsible for shipping charges.
• Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within thirty (30) days of receipt.
• All questions should be directed to through our contact for here or email customer.support@certifiedtechdirect.com.au

12 Month Repair or Replacement Warranty

All of our products are tested to the highest standards and we stand behind their quality.  If you have any issues with the phone in the first 12 months we will repair or replace the device.

NEW Products come with Manufacturer Warranty as stated in the product description.

Terms & Conditions - 12 Month Repair or Replacement Warranty

• Orders placed starting December 1, 2020 are entitled to Certified Tech Direct's 12 month warranty
• This warranty covers any faults that occur in the first 12 months after receiving the device. This excludes faults caused by the way the device is treated and/or used by the customer (e.g. physical damage, water ingress, installation of non-manufacturer software)
• You are required to obtain a Return Authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repairs or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
• The item must be received within thirty (30) days of Certified Tech Direct issuing the Return Authorisation code to you.
• If the device damage is found to be caused by the customer and their usage of the device it will not be covered by warranty and will be returned to the customer without repair. This will be done at the customer’s expense.
• Once warranty claim is deemed valid, Certified Tech Direct may, at its discretion:
  • Replace the device (for a like condition device of the same model) OR
  • Repair the identified fault
• The cost of shipping back to the nominated Certified Tech Direct address is the responsibility of the customer. Transfer of ownership does not occur until the item has been received, inspected and the replacement OR repair offer confirmed.

SUPPORT

If you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours.

Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either.

For Customer Support enquiries please contact us at customer.support@certifiedtechdirect.com.au

RETURNS

You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.

To get a return authorisation please contact us at customer.support@certifiedtechdirect.com.au