If you aren’t 100% happy with your phone just return it to us in the same condition within 30 days for a refund of the purchase price.
If you have any issues with the phone in the first 6-12 months, we will repair, replace, or refund the device.
We use Australia Post Service for delivery to residential/business addresses and AusPost to PO Boxes and some regional locations.
Our phones are network unlocked, meaning you can use any compatible SIM card on your device (unless very clearly stated in the listing)
Industry leading inspection process, Every single product undergoes an extensive 72 point inspection process that ensures that it meets the high standards that you deserve.
Apple's iPhone X is the company's biggest change to its flagship smartphone in years. It includes a borderless, OLED screen, wireless charging and facial recognition cameras. iPhone X was an indication of the company's philosophy going forward: simpler, cleaner and more intuitive to use. iPhone X features two 12-megapixel cameras for high-resolution zoom and an ƒ/1.8 aperture for great low-light photos and 4K video. Optical image stabilisation. A 5.8-inch display with wide colour and 3D Touch. An Apple A11 Bionic (10 nm) chip for up to two times faster performance than iPhone 8. Touch ID. Faster 4G LTE.2 The longest battery life in an iPhone.Immersive stereo sound, splash and water resistance1, and iOS 11.1.1, upgradable to iOS 12.1.
Please note the phone will be shipped in a retail white box with accessories as confirmed in the package contents tab.
Industry leading 72 Point Inspection process - EVERY single product undergoes an extensive 15 point inspection process that ensures that it meets the high standards that you deserve.
Clear and simple grading - To ensure that you know what you are buying and get what you expect, we provide a clear grading guideline that shows what physical condition the phone is in. We also provide example images of the phone along with a stock image.
30 Day Satisfaction Guarantee - We know that you will be delighted by the phone we send you and we back that with a 30 Day Satisfaction guarantee. If you aren't 100% happy with your phone just return it to us in the same condition within 30 days for a refund of the purchase price.
Up to 12 Month Repair or Replacement Warranty - All of our products are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 12 months on selected devices we will repair or replace the device.
All Phones are Network Unlocked - Every phone is network unlocked (not jailbroken or unlocked by third party software) and ready to work on any GSM, 3G or 4G network (depending on the model) in Australia or around the world. We also check that the device does not have iCloud lock or other anti-theft locks.
All orders processed by the next business day – Your completed order will be processed on the same day or next day and sent to you via your preferred shipping method.
Cosmetic Grading
All items are graded based on their cosmetic appearance as GOOD, GREAT, EXCELLENT, AS NEW OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.
If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don't open a return case before discussing it with our team.
As New – Device is as close to a brand new device as possible. Marks, if ever, will be microscopic.
Excellent – Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.
Great – Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). The device has been very well looked after and is in very tidy condition.
Good – Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30-day satisfaction guarantee and 12-month warranty.
Battery Performance
All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.
From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at customer.support@certifiedtechdirect.com.au and we will diagnose the problem and resolve it for you immediately.
SPECIFICATIONS
| Colours | Space Grey, Silver, |
| Capacity | 64GB, 256GB |
| SIM | Nano-SIM - IP67 dust/water resistant (up to 1m for 30 mins) - Apple Pay (Visa, MasterCard, AMEX certified) |
| Dimensions | 143.6 x 70.9 x 7.7 mm (5.65 x 2.79 x 0.30 in) |
| Weight | 174 g (6.14 oz) |
| Display | 5.8-inch (diagonal) widescreen LCD Multi‑Touch display with IPS technology 1125 x 2436 pixels 19.5:9 ratio ratio (~458 ppi density) True Tone display Wide colour display (P3) 3D Touch 84.4 cm² max brightness (typical) Dual-domain pixels for wide viewing angles Fingerprint-resistant oleophobic coating Support for display of multiple languages and characters simultaneously Display Zoom Reachability |
| Splash-, Water- and Dust-Resistant | Rated IP67 (maximum depth of 1 meter up to 30 minutes) under IEC standard 60529 |
| Chip | Apple A11 Bionic (10 nm) |
| Camera | Dual 12MP wide-angle and telephoto cameras Wide-angle: ƒ/1.8 aperture Telephoto: ƒ/2.8 aperture 2x optical zoom; digital zoom up to 10x Portrait mode Portrait Lighting Optical image stabilization Six‑element lens Quad-LED True Tone flash with Slow Sync Panorama (up to 63MP) Sapphire crystal lens cover Backside illumination sensor Hybrid IR filter Autofocus with Focus Pixels Tap to focus with Focus Pixels Live Photos with stabilization Wide color capture for photos and Live Photos Improved local tone mapping Exposure control Auto HDR for photos Auto image stabilization Burst mode Timer mode Photo geotagging Image formats captured: HEIF and JPEG |
| Video Recording | 4K video recording at 24 fps, 30 fps, or 60 fps 1080p HD video recording at 30 fps or 60 fps 720p HD video recording at 30 fps Optical image stabilization for video 2x optical zoom; digital zoom up to 6x (iPhone 8 Plus only) Quad-LED True Tone flash Slo‑mo video support for 1080p at 120 fps or 240 fps Time‑lapse video with stabilization Cinematic video stabilization (1080p and 720p) Continuous autofocus video Take 8MP still photos while recording 4K video Playback zoom Video geotagging Video formats recorded: HEVC and H.264 |
| FaceTime HD Camera | 7MP camera 1080p HD video recording Retina Flash ƒ/2.2 aperture Wide color capture for photos and Live Photos Auto HDR for photos Backside illumination sensor Auto image stabilization Burst mode Exposure control Timer mode |
| Touch ID | Fingerprint sensor built into the new Home button |
| Mobile and Wireless | FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 18, 19, 20, 25, 26, 28, 29, 30, 66) TD-LTE (Bands 34, 38, 39, 40, 41) TD-SCDMA 1900 (F), 2000 (A) CDMA EV-DO Rev. A (800, 1900, 2100 MHz) UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz) GSM/EDGE (850, 900, 1800, 1900 MHz) |
| Connectivity | 802.11ac Wi‑Fi with MIMO Bluetooth 5.0 wireless technology NFC with reader mode Express Cards |
| Location | Assisted GPS and GLONASS Digital compass Wi-Fi Mobile data iBeacon microlocation |
| Video Calling | FaceTime video calling over Wi-Fi or a mobile network |
| Audio Calling | FaceTime audio |
| Audio Playback | Audio formats supported: AAC-LC, HE-AAC, HE-AAC v2, Protected AAC, MP3, Linear PCM, Apple Lossless, FLAC, Dolby Digital (AC-3), Dolby Digital Plus (E-AC-3), and Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+) User-configurable maximum volume limit |
| Siri | Use your voice to send messages, set reminders and more Get proactive suggestions Use hands-free Listen to and identify songs |
| Power and battery | Lasts about the same as iPhone 7 Plus Talk time (wireless): Up to 21 hours Internet use: Up to 13 hours Video playback (wireless): Up to 14 hours Audio playback (wireless): Up to 60 hours Fast-charge capable: Up to 50% charge 30 minutes Built-in rechargeable lithium-ion battery Wireless charging (works with Qi chargers) Charging via USB to computer system or power adapter |
| Sensors | Touch ID fingerprint sensor Barometer Three-axis gyro Accelerometer Proximity sensor Ambient light sensor |
| Operating System | iOS 11 |
| SKU | IPHA1865GRY256GBGID |
| Model # | A1865 |
| Barcode # | 190198626493 |
| Brand | Apple |
| Unit Of Measure | ea |
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30 Days 100% Satisfaction GuaranteeWe know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund. All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage. Terms & Conditions - 30 Days 100% Satisfaction Guarantee
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12 Month Repair or Replacement WarrantyAll refurbished mobile phones, tablets, and smartwatches are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 12 months we will repair or replace the device. Accessories supplied with your devices such as wall chargers, earphones, and cables are covered by Certified Tech Direct's 3-Month Warranty BRAND NEW Products come with Manufacturer Warranty as stated in the product description. Refurbished Accessories sold separately are also covered by Certified Tech Direct's 3-Month Warranty Terms & Conditions - 12 Month Repair or Replacement Warranty
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CertifiedTechDirect now offers an additional 12-Month Warranty which gives you additional coverage on possible wear-and-tear that you may experience with your refurbished mobile devices and tablets.
What is NOT covered:
This Extended Warranty does not cover the following:
What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, including but not limited to:
Active dates. The CertifiedTechDirect Care Program begins exactly twelve (12) months after the date of purchase of the product and end exactly 24 months from the purchase date.
Pricing. The CertifiedTechDirect Care Program pricing will depend on the total price of a device (excluding discount vouchers applied).
| Product Price Range | Care Program Price |
| under $500 | A$39.99 |
| $501-$1200 | A$59.99 |
| $1201-$2000 | A$79.99 |
Cancellation. Either CertifiedTechDirect or the customer holds the right to cancel the Care Program Agreement with 30 days written notice.
SUPPORTIf you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours. Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either. For Customer Support enquiries please contact us at customer.support@certifiedtechdirect.com.au |
RETURNSYou are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative. To get a return authorisation please contact us at customer.support@certifiedtechdirect.com.au |
Buy a refurbished device & sell your old one
Reduce e-waste and save up to 40% with refurbished devices.
If you are looking to make the most environmentally conscious choices, go refurbished and don't forget to sell or donate your old device.
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