Apple iPhone XS A2097 64GB 256GB 512GB AU Stock 6 Month Warranty Faulty Touch ID

Apple iPhone handsets with Faulty Touch ID

$729.00
Only 2 Left!

Grade
Color
Internal Storage

Apple's iPhone XS has exceptional materials. The most durable glass ever in a smartphone. A beautiful new finish, achieved with an atomic-level process. Precision-machined, surgical-grade stainless steel bands. And a new level of water and dust resistance. Breakthrough dual-camera system. The world's most popular camera is defining a new era of photography. Where an innovative sensor works with the ISP and Neural Engine to help you create photos like never before.

 

Please note the phone will be shipped in a retail white box with accessories as confirmed in the package contents tab.

 

Industry leading 15 Point Inspection process - EVERY single product undergoes an extensive 15 point inspection process that ensures that it meets the high standards that you deserve.

 

Clear and simple grading - To ensure that you know what you are buying and get what you expect, we provide a clear grading guideline that shows what physical condition the phone is in. We also provide example images of the phone along with a stock image.

 

7 Day Satisfaction Guarantee - We know that you will be delighted by the phone we send you and we back that with a 7 Day satisfaction guarantee. If you aren't 100% happy with your phone just return it to us in the same condition within 7 days for a refund of the purchase price.

 

6 Month Repair or Replacement Warranty - All of our products are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 6 months we will repair or replace the device.

All Phones are Network Unlocked - Every phone is network unlocked (not jailbroken or unlocked by third party software) and ready to work on any GSM, 3G or 4G network (depending on the model) n Australia or around the world. We also check that the device does not have iCloud lock or other anti-theft locks.

All orders processed by the next business day – Your completed order will be processed on the same day or next day and sent to you via your preferred shipping method.

 

PACKAGE CONTENTS

1 x Apple iPhone XS A2097 with Faulty Touch ID
1 x USB Cable
1 x Sim Eject Tool

Cosmetic Grading

All items are graded based on their cosmetic appearance as FAIR, GREAT, EXCELLENT, NEW: NEVER USED OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.

If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don't open a return case before discussing it with our team.

Excellent – Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.

 

Great – Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). Device has been very well looked after and is in very tidy condition.

 

Fair – Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30 day satisfaction guarantee and 6 month warranty.

 

 

Battery Performance

All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.

From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at customer.support@certifiedtechdirect.com and we will diagnose the problem and resolve it for you immediately.

 

SPECIFICATIONS

Capacity 64GB, 256GB, 512GB
SIM Nano-SIM, Electronic SIM card (eSIM)
- IP68 dust/water resistant (up to 2m for 30 mins)
- Apple Pay (Visa, MasterCard, AMEX certified)
Dimensions 143.6 x 70.9 x 7.7 mm (5.65 x 2.79 x 0.30 in)
Weight 177 g (6.24 oz)
Display 5.8-inches (diagonal) widescreen LCD
Multi‑Touch display with IPS technology
1125 x 2436 pixels
19.5:9 ratio (~458 ppi density)
True Tone display
Wide colour display (P3)
3D Touch
84.4 cm² max brightness (typical)
Dual-domain pixels for wide viewing angles
Fingerprint-resistant oleophobic coating
Support for display of multiple languages and characters simultaneously
Display Zoom
Reachability
Splash-, Water- and Dust-Resistant Rated IP68 (maximum depth of 2 meters up to 30 minutes) under IEC standard 60529
Chip Apple A12 Bionic (7 nm)
Next-generation Neural Engine
Camera Dual 12MP wide-angle and telephoto cameras
Wide-angle: ƒ/1.8 aperture
Telephoto: ƒ/2.4 aperture
2x optical zoom; digital zoom up to 10x
Portrait mode with advanced bokeh and Depth Control
Portrait Lighting with five effects (Natural, Studio, Contour, Stage, Stage Mono)
Dual optical image stabilization
Six‑element lens
Quad-LED True Tone flash with Slow Sync
Panorama (up to 63MP)
Sapphire crystal lens cover
Backside illumination sensor
Hybrid IR filter
Autofocus with Focus Pixels
Tap to focus with Focus Pixels
Smart HDR for photos
Wide color capture for photos and Live Photos
Local tone mapping
Advanced red-eye correction
Exposure control
Auto image stabilization
Burst mode
Timer mode
Photo geotagging
Image formats captured: HEIF and JPEG
Video Recording 4K video recording at 24 fps, 30 fps, or 60 fps
1080p HD video recording at 30 fps or 60 fps
720p HD video recording at 30 fps
Extended dynamic range for video up to 30 fps
Optical image stabilization for video
2x optical zoom; digital zoom up to 6x
Quad-LED True Tone flash
Slo‑mo video support for 1080p at 120 fps or 240 fps
Time‑lapse video with stabilization
Cinematic video stabilization (1080p and 720p)
Continuous autofocus video
Take 8MP still photos while recording 4K video
Playback zoom
Video geotagging
Video formats recorded: HEVC and H.264
Stereo recording
FaceTime HD Camera 7MP camera
ƒ/2.2 aperture
Portrait mode with advanced bokeh and Depth Control
Portrait Lighting with five effects (Natural, Studio, Contour, Stage, Stage Mono)
Animoji and Memoji
1080p HD video recording at 30 fps or 60 fps
Smart HDR for photos
Extended dynamic range for video at 30 fps
Cinematic video stabilization (1080p and 720p)
Wide color capture for photos and Live Photos
Retina Flash
Backside illumination sensor
Auto image stabilization
Burst mode
Exposure control
Timer mode
Face ID Enabled by TrueDepth camera for facial recognition
Mobile and Wireless FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 12, 13, 14, 17, 18, 19, 20, 25, 26, 28, 29, 30, 32, 66)
TD-LTE (Bands 34, 38, 39, 40, 41, 46)
UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
GSM/EDGE (850, 900, 1800, 1900 MHz)
Connectivity Gigabit-class LTE with 4x4 MIMO and LAA4
802.11ac Wi‑Fi with 2x2 MIMO
Bluetooth 5.0 wireless technology
NFC with reader mode
Express Cards with power reserve
Location Assisted GPS, GLONASS, Galileo, and QZSS
Digital compass
Wi‑Fi
Cellular
iBeacon microlocation
Video Calling FaceTime video calling over Wi‑Fi or cellular
Audio Calling FaceTime audio
Audio Playback Audio formats supported: AAC‑LC, HE‑AAC, HE‑AAC v2, Protected AAC, MP3, Linear PCM, Apple Lossless, FLAC, Dolby Digital (AC‑3), Dolby Digital Plus (E‑AC‑3), and Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+)
Wider stereo playback
User‑configurable maximum volume limit
Siri Use your voice to send messages, set reminders and more
Get proactive suggestions
Use hands-free
Listen to and identify songs
Power and battery Lasts up to 30 minutes longer than iPhone X
Talk time (wireless): Up to 20 hours
Internet use: Up to 12 hours
Video playback (wireless): Up to 14 hours
Audio playback (wireless): Up to 60 hours
Fast-charge capable: Up to 50% charge in 30 minutes8 with 18W adapter or higher (available separately)
Built-in rechargeable lithium-ion battery
Wireless charging (works with Qi chargers9)
Charging via USB to computer system or power adapter
Sensors Face ID
Barometer
Three‑axis gyro
Accelerometer
Proximity sensor
Ambient light sensor
Operating System iOS 12
iOS is the world’s most personal and secure mobile operating system, packed with powerful features that help you get the most out of every day.
SKU IPHA2097ID
Brand Apple

WARRANTY

30 Days 100% Satisfaction Guarantee

We know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.

All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage.

 

Terms & Conditions - 30 Days 100% Satisfaction Guarantee

  • You may return your item for repair or replacement within thirty (30) days of receiving your item.
  • The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within thirty (30) days of Certified Tech Direct issuing the return authorisation code to you.
  • Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, accepted, and inspected.
  • If the return is for change of mind the customer is responsible for shipping charges.
  • Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within thirty (30) days of receipt.
  • All questions should be directed to through our contact for here or email customer.support@certifiedtechdirect.com.au
 
 

6 Month Repair or Replacement Warranty

All of our products are tested to the highest standards and we stand behind their quality.  If you have any issues with the phone in the first 6 months we will repair or replace the device.

NEW Products come with Manufacturer Warranty as stated in product description.

 

Terms & Conditions - 6 Month Repair or Replacement Warranty

  • This warranty covers any faults that occur in the first 6 months after receiving the device. This excludes faults caused by the way the device is treated and/or used by the customer (e.g. physical damage, water ingress, installation of non-manufacturer software)
  • You are required to obtain a Return Authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repairs or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within thirty (30) days of Certified Tech Direct issuing the Return Authorisation code to you.
  • If the device damage is found to be caused by the customer and their usage of the device it will not be covered by warranty and will be returned to the customer without repair. This will be done at the customer’s expense.
  • Once warranty claim is deemed valid, Certified Tech Direct may, at its discretion:
    • Replace the device (for a like condition device of the same model) OR
    • Repair the identified fault
  • The cost of shipping back to the nominated Certified Tech Direct address is the responsibility of the customer. Transfer of ownership does not occur until the item has been received, inspected and the replacement OR repair offer confirmed.

SUPPORT

If you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours.

Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either.

For Customer Support enquiries please contact us at customer.support@certifiedtechdirect.com.au

RETURNS

You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.

To get a return authorisation please contact us at customer.support@certifiedtechdirect.com.au


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Same day dispatch for early orders
Same day dispatch for early orders

If your order is completed and paid by 2PM AEST it will be dispatched on the SAME DAY. Orders placed after this will be dispatched next business day.

30 Days Satisfaction Guarantee
30 Days Satisfaction Guarantee

If you aren’t 100% happy with your phone just return it to us in the same condition within 30 days for a refund of the purchase price.

A minimum 6 month warranty on all products
A minimum 6 month warranty on all products

If you have any issues with the phone in the first six months we will repair, replace, or refund the device.

Industry leading 72 point inspection process
Industry leading 72 point inspection process

Every single product undergoes an extensive 72 point inspection process that ensures that it meets the high standards that you deserve.

Free express courier shipping in australia
Free express courier shipping in australia

We use Australia Post Service for delivery to residential/business addresses and AusPost to PO Boxes and some regional locations.

Network unlocked
Network unlocked

Our phones are network unlocked, meaning you can use any compatible SIM card on your device (unless very clearly stated in the listing)