Oppo R15 Pro CPH1831 Unlocked Refurbished Aus Stock

Oppo R15 Pro CPH1831 128GB Purple Unlocked Excellent Condition AU Model

1 x Oppo R15 Pro CPH1831 128GB AU Model
1 x USB Cable
1 x Securely packed in retail white box

Cosmetic Grading

All items are graded based on their cosmetic appearance as FAIR, GREAT, EXCELLENT, NEW: NEVER USED OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.

If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don't open a return case before discussing it with our team.

Excellent – Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.

Great – Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). Device has been very well looked after and is in very tidy condition.

Fair – Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30 day satisfaction guarantee and 6 month warranty.

Battery Performance

All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.

From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at customer.support@certifiedtechdirect.com and we will diagnose the problem and resolve it for you immediately.

SKU	OPPOCPH1831
Brand	Oppo

WARRANTY


30 Days 100% Satisfaction Guarantee We know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund. All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage. Terms & Conditions - 30 Days 100% Satisfaction Guarantee You may return your item for repair or replacement within thirty (30) days of receiving your item. The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative. The item must be received within thirty (30) days of Certified Tech Direct issuing the return authorisation code to you. Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, accepted, and inspected. If the return is for change of mind the customer is responsible for shipping charges. Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within thirty (30) days of receipt. All questions should be directed to through our contact for here or email customer.support@certifiedtechdirect.com.au



6 Month Repair or Replacement Warranty All of our products are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 6 months we will repair or replace the device. NEW Products come with Manufacturer Warranty as stated in product description. Terms & Conditions - 6 Month Repair or Replacement Warranty This warranty covers any faults that occur in the first 6 months after receiving the device. This excludes faults caused by the way the device is treated and/or used by the customer (e.g. physical damage, water ingress, installation of non-manufacturer software) You are required to obtain a Return Authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repairs or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative. The item must be received within thirty (30) days of Certified Tech Direct issuing the Return Authorisation code to you. If the device damage is found to be caused by the customer and their usage of the device it will not be covered by warranty and will be returned to the customer without repair. This will be done at the customer’s expense. Once warranty claim is deemed valid, Certified Tech Direct may, at its discretion: Replace the device (for a like condition device of the same model) OR Repair the identified fault The cost of shipping back to the nominated Certified Tech Direct address is the responsibility of the customer. Transfer of ownership does not occur until the item has been received, inspected and the replacement OR repair offer confirmed.

SUPPORT

If you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours.

Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either.

For Customer Support enquiries please contact us at customer.support@certifiedtechdirect.com.au

RETURNS

You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.

To get a return authorisation please contact us at customer.support@certifiedtechdirect.com.au