If you aren’t 100% happy with your phone just return it to us in the same condition within 30 days for a refund of the purchase price.
If you have any issues with the phone in the first 6-12 months, we will repair, replace, or refund the device.
We use Australia Post Service for delivery to residential/business addresses and AusPost to PO Boxes and some regional locations.
Our phones are network unlocked, meaning you can use any compatible SIM card on your device (unless very clearly stated in the listing)
Industry leading inspection process, Every single product undergoes an extensive 72 point inspection process that ensures that it meets the high standards that you deserve.
Introducing Galaxy S21 Ultra 5G. Designed with a unique contour-cut camera to create a revolution in photography letting you capture cinematic 8K video and snap epic stills, all in one go. And with Galaxy's fastest chipset, strongest glass, 5G, and an all-day battery, Ultra easily lives up to its name. Designed to scratch less and protect both front and back, this is the toughest Gorilla Glass in a Galaxy smartphone. 8K Video is the highest resolution video available in a smartphone that's four times as many pixels as 4K. Record in 8K 24fps and get crisp footage that looks better than the cinema, then upload and watch right on YouTube.
S Pen compatibility means you can finesse and fine-tune while editing your videos down to the last frame, with precision that your finger simply can't touch. The 108-megapixel camera captures so much detail, you can pinch in and reveal even more shots within. This camera quality expresses rich color data for true-to-life details and hues that don't get washed out in the sun. Galaxy's first 5nm processor packs epic power and speed. This outstanding upgrade means faster processing and more intelligence in every aspect of the Galaxy S21 Ultra 5G.
All items are graded based on their cosmetic appearance as GOOD, GREAT, EXCELLENT, AS NEW OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.
If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don't open a return case before discussing it with our team.
As New – Device is as close to a brand new device as possible. Marks, if ever, will be microscopic.
Excellent – Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.
Great – Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). The device has been very well looked after and is in very tidy condition.
Good – Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30-day satisfaction guarantee and 12-month warranty.
All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.
From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at firstname.lastname@example.org and we will diagnose the problem and resolve it for you immediately.
|Colours||Phantom Black, Phantom Silver, Phantom Titanium, Phantom Navy, Phantom Brown, Navy|
|Capacity||128GB 12GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 512GB 16GB RAM|
|Dimensions||165.1 x 75.6 x 8.9 mm (6.5 x 2.98 x 0.35 in)|
|Weight||227 g (Sub6), 229 g (mmWave) (8.01 oz)|
Dynamic AMOLED 2X, 120Hz, HDR10+, 1500 nits (peak)
Android 11, One UI 3.1
108 MP, f/1.8, 24mm (wide), 1/1.33", 0.8µm, PDAF, Laser AF, OIS
|Features||Fingerprint (side-mounted), accelerometer, gyro, proximity, compass, barometer
Bixby natural language commands and dictation
Samsung DeX (desktop experience support)
Samsung Pay (Visa, MasterCard certified)
Ultra Wideband (UWB) support
|Samsung Pay||Visa, MasterCard certified|
|Comms||Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
5.0, A2DP, LE
Yes, with A-GPS, GLONASS, GALILEO, BDS
|Video Calling||video calling over Wi?Fi or cellular|
|Audio Calling||32-bit/384kHz audio
Tuned by AKG
|Power and battery||Li-Po 5000 mAh, non-removable
Fast charging 25W
Fast wireless charging 15W
Built-in rechargeable Li-Po battery
Charging via USB to computer system or power adapter
Ambient light sensor
|Operating System||Android 10, upgradable to Android 11, One UI 3.1.1|
30 Days 100% Satisfaction Guarantee
We know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.
All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage.
Terms & Conditions - 30 Days 100% Satisfaction Guarantee
12 Month Repair or Replacement Warranty
All refurbished mobile phones, tablets, and smartwatches are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 12 months we will repair or replace the device.
Accessories supplied with your devices such as wall chargers, earphones, and cables are covered by Certified Tech Direct's 3-Month Warranty
BRAND NEW Products come with Manufacturer Warranty as stated in the product description.
Refurbished Accessories sold separately are also covered by Certified Tech Direct's 3-Month Warranty
Terms & Conditions - 12 Month Repair or Replacement Warranty
CertifiedTechDirect now offers an additional 12-Month Warranty which gives you additional coverage on possible wear-and-tear that you may experience with your refurbished mobile devices and tablets.
What is NOT covered:
This Extended Warranty does not cover the following:
What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, including but not limited to:
Active dates. The CertifiedTechDirect Care Program begins exactly twelve (12) months after the date of purchase of the product and end exactly 24 months from the purchase date.
Pricing. The CertifiedTechDirect Care Program pricing will depend on the total price of a device (excluding discount vouchers applied).
|Product Price Range||Care Program Price|
Cancellation. Either CertifiedTechDirect or the customer holds the right to cancel the Care Program Agreement with 30 days written notice.
If you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours.
Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either.
For Customer Support enquiries please contact us at email@example.com
You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
To get a return authorisation please contact us at firstname.lastname@example.org
Buy a refurbished device & sell your old one
Reduce e-waste and save up to 40% with refurbished devices.
If you are looking to make the most environmentally conscious choices, go refurbished and don't forget to sell or donate your old device.