If you aren’t 100% happy with your phone just return it to us in the same condition within 30 days for a refund of the purchase price.
If you have any issues with the phone in the first 6-12 months, we will repair, replace, or refund the device.
We use Australia Post Service for delivery to residential/business addresses and AusPost to PO Boxes and some regional locations.
Our phones are network unlocked, meaning you can use any compatible SIM card on your device (unless very clearly stated in the listing)
Industry leading inspection process, Every single product undergoes an extensive 72 point inspection process that ensures that it meets the high standards that you deserve.
Next is crafted elegance
One look tells you this is something remarkable a true masterpiece. Hold it and you won't want to let go. The contrasting textures of cool metal and glistening glass combine to form the ideal combination. Everything about this smartphone feels incredible. Setting standards to admire, it transcends fashion with an accomplished sense of style.
Next is designed to keep you going
Even though it's gorgeous, perhaps the most beautiful parts are on the inside. The Octa-Core processor delivers incredibly fast, powerful and efficient performance so your work or social life doesn't have to wait. Then there's the battery. With outstanding life, Ultra Fast Charging and built-in wireless charging capabilities#, it's designed to keep you going, and going. Together, they make an incredible team.
Next is making it yours
Customise without compromise. Complement your beautiful smartphone with our premium accessories; everything has been designed to let you express yourself with a sense of elegance and style. And staying in tune with you also goes beyond looks. The Milk MusicTM service streams to you the sounds you love now, as well as those you'll love tomorrow*. All part of having it your way, every day.
*Internet connection required. Data and other charges may apply. See https://www.milkmusic.com.au for more details.
Next is your life, captured brilliantly
Lasting memories will be created with ease, confidence and some ingenious technology. Incredibly vivid, bright and fast cameras front and back help keep virtually everything and everyone looking sharp, even in low light conditions. And because timing is everything, a simple 'double tap' launches the camera in under a second so that precious moments aren't lost but shared.
Next is screen deep beauty
Continuing on with the theme of brilliance, the display is a case of high-art meets high-tech. With a pixel-rich Super AMOLED display, images are so vivid, clear and beautiful, simple viewing feels like stepping into an amazing new world. A world where you can see all of your pictures and videos in their true-to-life, crystal clear glory.
Next is keeping what's yours, yours
You'll love the security as much as the design. From the simple, touch-based fingerprint recognition to the built-in malware protection, it knows how to look after itself and you. And that means less worrying, more living.
All items are graded based on their cosmetic appearance as GOOD, GREAT, EXCELLENT, AS NEW OR BRAND NEW. Certified Tech Direct are very careful to make sure that we correctly grade the devices but ultimately it is a subjective exercise. We supply indicative photos in the listing to give you a clear guide of what you can expect and we have a grading video that details examples of the various grade options available.
If you have any concerns at all upon receiving your phone please contact us via email and we will work with you to get a fair resolution. Please don't open a return case before discussing it with our team.
As New – Device is as close to a brand new device as possible. Marks, if ever, will be microscopic.
Excellent – Device looks “as new” (only microscopic surface marks or very fine scratches). This phone is ex-demo or change of mind return and is very lightly used.
Great – Device is in very good cosmetic condition, shows light signs of wear (minor surface scratches or scuff marks). The device has been very well looked after and is in very tidy condition.
Good – Device has been used and shows signs of normal wear and tear (surface scratches and marks). Our best value option. Functions 100% is backed by our 30-day satisfaction guarantee and 12-month warranty.
All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.
From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us at firstname.lastname@example.org and we will diagnose the problem and resolve it for you immediately.
30 Days 100% Satisfaction Guarantee
We know that you will be delighted by the phone we send you and we back that with a 30-Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.
All you need to do is contact us within thirty (30) days of receiving your phone. If the return is for change of mind you will need to pay the return postage.
Terms & Conditions - 30 Days 100% Satisfaction Guarantee
12 Month Repair or Replacement Warranty
All refurbished mobile phones, tablets, and smartwatches are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first 12 months we will repair or replace the device.
Accessories supplied with your devices such as wall chargers, earphones, and cables are covered by Certified Tech Direct's 3-Month Warranty
BRAND NEW Products come with Manufacturer Warranty as stated in the product description.
Refurbished Accessories sold separately are also covered by Certified Tech Direct's 3-Month Warranty
Terms & Conditions - 12 Month Repair or Replacement Warranty
CertifiedTechDirect now offers an additional 12-Month Warranty which gives you additional coverage on possible wear-and-tear that you may experience with your refurbished mobile devices and tablets.
What is NOT covered:
This Extended Warranty does not cover the following:
What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, including but not limited to:
Active dates. The CertifiedTechDirect Care Program begins exactly twelve (12) months after the date of purchase of the product and end exactly 24 months from the purchase date.
Pricing. The CertifiedTechDirect Care Program pricing will depend on the total price of a device (excluding discount vouchers applied).
|Product Price Range||Care Program Price|
Cancellation. Either CertifiedTechDirect or the customer holds the right to cancel the Care Program Agreement with 30 days written notice.
If you have any questions or feedback regarding an order please contact us through eBay messages. We have people standing by to answer your questions and generally respond to all message within a couple of hours during business hours.
Please keep in mind that our regular days of trade and store hours are Monday - Friday 9AM - 5PM AEST. We are unable to respond to any questions outside those times. We do not trade on public holidays in the state of New South Wales, Australia and will not be able to respond to questions on these days either.
For Customer Support enquiries please contact us at email@example.com
You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning any item. Repair, refund or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
To get a return authorisation please contact us at firstname.lastname@example.org
Buy a refurbished device & sell your old one
Reduce e-waste and save up to 40% with refurbished devices.
If you are looking to make the most environmentally conscious choices, go refurbished and don't forget to sell or donate your old device.