Warranty

30 Day 100% Satisfaction Guarantee

We know that you will be delighted by the phone we send you and we back that with a 30 Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.

All you need to do is contact us within 30 days of receiving your phone. If the return is for change of mind you will need to pay the return postage.

Return or Exchange within 30 Days – 100% Satisfaction Guarantee

  • You may return your item for repair, replacement or refund within seven days of receiving your item.
  • The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, replacement or refund will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within 30 days of Certified Tech Direct issuing the return authorisation code to you.
  • Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
  • If the return is for change of mind the customer is responsible for shipping charges and they will be deducted from the refund.
  • Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within 30 days of receipt.
  • All questions should be directed to customer.support@certifiedtechdirect.com.au

A Minimum 6 Month Warranty On All Products

All of our products are tested to the highest standards and we stand behind their quality. If you have any issues with the phone in the first six (6) months we will repair, replace or refund the device.

6 Month Repair or Replacement Warranty

  • This warranty covers any faults that occur in the first six (6) months after receiving the device. This excludes faults caused by the way the device is treated and/or used by the customer (e.g. physical damage, water ingress, installation of non-manufacturer software)
  • You are required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repairs or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within 30 days of Certified Tech Direct issuing the return authorisation code to you.
  • If the device is found to be damaged in any way it will be returned to the customer without repair. This will be done at the customer’s expense.
  • Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the replacement OR repair offer confirmed.
  • All questions should be directed to customer.support@certifiedtechdirect.com.au