Warranty

30 Day 100% Satisfaction Guarantee

We know that you will be delighted by the phone we send you and we back that with a 30 Day satisfaction guarantee. If you aren’t 100% happy with your phone just return it to us in the same condition for a full refund.

All you need to do is contact us within 30 days of receiving your phone. If the return is for change of mind you will need to pay the return postage.

Return or Exchange within 30 Days – 100% Satisfaction Guarantee

  • You may return your item for repair, replacement or refund within seven days of receiving your item.
  • The customer is required to obtain a return authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repair, replacement or refund will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within 30 days of Certified Tech Direct issuing the return authorisation code to you.
  • Shipping back to the nominated Certified Tech Direct address is the responsibility of the customer and transfer of ownership does not occur until the item has been received, inspected and the refund offer accepted.
  • If the return is for change of mind the customer is responsible for shipping charges and they will be deducted from the refund.
  • Any variation where the received item varies from the described specifications on the website must be raised with Certified Tech Direct within 30 days of receipt.
  • All questions should be directed to customer.support@certifiedtechdirect.com.au
 
 

A Minimum 12 Month Warranty On Refurbished Devices

All of our mobile phones, tablets, and smartwatches are tested to the highest standards and we stand behind their quality. If you have any issues with the device in the first twelve (12) months we will repair, replace or refund the device.

 

12 Month Repair or Replacement Warranty

  • Orders placed starting December 1, 2020 are entitled to Certified Tech Direct's 12 month warranty
  • This warranty covers any faults that occur in the first 12 months after receiving the device. This excludes faults caused by the way the device is treated and/or used by the customer (e.g. physical damage, water ingress, installation of non-manufacturer software)
  • You are required to obtain a Return Authorisation from the Certified Tech Direct Customer Service Team before returning the item. Repairs or replacement will not be processed until the item has been received and inspected by a Certified Tech Direct representative.
  • The item must be received within thirty (30) days of Certified Tech Direct issuing the Return Authorisation code to you.
  • If the device damage is found to be caused by the customer and their usage of the device it will not be covered by warranty and will be returned to the customer without repair. This will be done at the customer’s expense.
  • Once warranty claim is deemed valid, Certified Tech Direct may, at its discretion:
    • Replace the device (for a like condition device of the same model) OR
    • Repair the identified fault
  • The cost of shipping back to the nominated Certified Tech Direct address is the responsibility of the customer. Transfer of ownership does not occur until the item has been received, inspected and the replacement OR repair offer confirmed.
 

 

CertifiedTechDirect Care Program

CertifiedTechDirect now offers an additional 12-Month Warranty which gives you additional coverage on possible wear-and-tear that you may experience with your refurbished mobile devices and tablets.

What is NOT covered:
This Extended Warranty does not cover the following:

  • Any physical damage, including but not limited to cracked or broken screens.
  • Any device that has internal evidence of liquid damage.
  • Any damage that is deemed induced by the customer.

What is covered:
The warranty covers issues or defects with any part of the device as long as the warranty terms have been followed, including but not limited to:

  • faults with the speakers
  • charging port
  • buttons (power, volume rocker)
  • microphone, and
  • screen (as long as no physical damage is present).
CertifiedTechDirect Care Program Terms and Conditions

Active dates. The CertifiedTechDirect Care Program begins exactly twelve (12) months after the date of purchase of the product and end exactly 24 months from the purchase date.

Pricing. The CertifiedTechDirect Care Program pricing will depend on the total price of a device (excluding discount vouchers applied).

Product Price Range Care Program Price
under $500 A$39.99
$501-$1200 A$59.99
$1201-$2000 A$79.99
   

Cancellation. Either CertifiedTechDirect or the customer holds the right to cancel the Care Program Agreement with 30 days written notice.